Frequently Asked Questions
Find answers to common questions about our smart home solutions
Are your smart devices compatible with voice assistants?
Yes, most SmarterHome products are fully compatible with Amazon Alexa, Google Assistant, and Apple HomeKit.
Do I need a central hub to use SmarterHome products?
Many of our devices connect directly via Wi-Fi; however, specific Zigbee or Z-Wave products may require a dedicated SmarterHome Hub for full functionality.
What happens to my settings if there is a power outage?
Our devices feature non-volatile memory, meaning they will automatically reconnect and restore your previous settings once power is returned.
Can I control my home devices while I am away?
Absolutely. As long as your home devices are connected to the internet, you can control them from anywhere in the world using our mobile app.
Is my data secure with SmarterHome?
Security is our priority. We use end-to-end encryption and two-factor authentication to ensure your home data remains private and protected.
Do you offer professional installation services?
While our products are designed for easy DIY setup, we partner with certified local technicians for customers who prefer professional installation.